Privacy Policy

1. Introduction

ArtificialIntelligenceReceptionistSolutions (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Policy explains how we collect, use, store, and protect personal data provided via our website, forms, and communications. We comply with the UK GDPR, the Data Protection Act 2018, and PECR.

2. What Information We Collect

• Personal Information: name, email address, phone number, business name.
• Lead Information: data entered via contact forms or AI receptionist interactions.
• Technical Data: IP address, browser type, operating system, time zone.
• Marketing Preferences: email opt-ins or marketing campaign data.
• Client Information: project requirements, communications, and usage data from deployed AI receptionists.

3. How We Use Your Information

We use your information to:

• Provide and manage our AI receptionist services.
• Respond to enquiries and communicate with you.
• Send proposals, invoices, and contracts.
• Improve our website, systems, and client support.
• Send promotional or educational content (with your consent).
• Ensure compliance with legal and contractual obligations.

4. Legal Basis for Processing

We process data based on the following legal grounds:

• Consent: where you’ve given explicit permission.
• Contractual necessity: to fulfil services you’ve requested.
• Legitimate interests: to grow our business and improve services.
• Legal obligation: where required to comply with the law.

5. How We Store and Protect Your Data

We store data securely using encrypted systems and trusted platforms. Access is limited and reviewed regularly. Where possible, personal data is stored on servers within the UK or EEA.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described and to comply with legal, accounting, or reporting requirements. You can request deletion at any time (see Section 9).

7. Sharing Your Data

We do not sell your data. We may share data with trusted subcontractors or software providers (e.g. CRM platforms, analytics tools) and with legal/regulatory authorities where required. All third parties must comply with data protection obligations.

8. Cookies

Our website may use cookies to enhance user experience. You can manage cookie preferences via your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data.
• Correct inaccuracies.
• Request deletion (right to be forgotten).
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise your rights, please email: stanleyodonnell@aireceptionistsolutions.co.uk

10. Contact Us

If you have any questions, please contact us:

• Company: ArtificialIntelligenceReceptionistSolutions (AIRS)
• Email: stanleyodonnell@aireceptionistsolutions.co.uk
• Location: United Kingdom

If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk. We hope you’ll contact us first so we can help.